In case of a serious accident, fire, or other emergencies, where you are urgently in need of help, you must call the emergency services at the phone number 112.

On the line you will be guided through what you can do here and now.

AAU-services — Crisis line

If the accident has occurred at AAU, you must contact the police emergency service (112) and the AAU- crisis line at:

AAL: 99 40 35 00
CPH: 99 40 36 00
ESB: 99 40 76 00

The AAU- crisis line, among other things, help the police's 112 emergency services when they arrive at the scene.

The psychiatric emergency department is an offer to people who, due to mental illness or attempts at suicide, are in need of urgent help.

The department is open 24/7, all days of the year, and they also provide guidance over the phone.

Bear in mind that the psychiatric departments are region-specific, meaning that you must contact the one from your region.

The psychiatric department in Aalborg can be contacted at 98 13 42 02.

The psychiatric department in Copenhagen can be contacted at 38 64 73 60.

The psychiatric department in Esbjerg can be contacted at 99446700.

You can find other psychiatric emergency departments at Psykiatrifonden’s webpage.

Are you a victim of violence or do you experience threats of violence, and do you need somewhere to stay for a while? Then a crisis center might be the best option for you.

The organization 'Lev Uden Vold' have a national hotline where victims of violence are guided through questions about violence in close relations. Lev Uden Vold’s hotline is available at all hours and your call can be anonymous. On the hotline you can also information about available crisis centers. Their phone number is 1888.

If you or your fellow students have been subjected to an acute critical incident related to AAU, you can contact your head of studies, who, in special cases, has the possibility to request crisis psychological assistance through AAU's emergency response.

Contact your head of studies

Suicidal thoughts are in most cases not an expression of a wish for death. Most of the time, they are a consequence of a situation being too unmanageable or hurtful. In those situations, suicide might seem like the only way out.

The counsellors at Livslinjen are there to help you express yourself about your difficulties, and to help you see other possibilities than suicide.

You can both call, write or chat with Livslinjen.

Have you experienced rape, attempts at rape or other types of sexual assault? Or are you in doubt about what you have experienced? Reaching out for help after experiencing an assault can be very difficult. However, it is also very important to get the right type of help.

The centers for victims of sexual assault are open at all hours, and they can both be contacted in case of immediate emergencies, or if it has been months or years since the incident.

Contact your local center for victims of sexual assault.

AAU general student guidance plays a coordinating role during crises. This means that we are not the ones actively taking care of the situation, but we help you get the help you need.

Contact AAU General Student Guidance.

If you need someone to talk to about painful experiences in life, you are also able to use the following external offers.

You can reach out to talk about many different issues such as loneliness, grief, sexual assault, relationship issues or study related issues. No problem is too small, and you are the one in charge of the conversation.

• The university chaplains (by appointment)
• The Student Counselling Service (weekdays 9-12)
• Headspace (Weekdays 12-18) 
• The social emergency room (All days 18-07)